FAQ
Frequently asked questions.
General
Do I need to install anything?
No. TeamsDashboard runs entirely in the browser. Optionally it can be integrated as an app in Microsoft Teams.
How often is the status updated?
Continuously and automatically, without reloading. For very large organizations the interval adapts automatically to the limits of the Microsoft Graph API.
Is my data stored?
Employee and presence data is never stored server-side – it is retrieved directly from Microsoft and only displayed in the browser. Only contract and license data is stored server-side (company name, contact email, license size).
Sign-in
What is “admin consent”?
An administrator has to confirm once that the app may access user and presence data. After that every user of the organization can sign in. → Admin onboarding
Can I sign in without admin rights?
Yes, but only after an admin has granted consent.
Why do I see “Access denied”?
One of four reasons – an administrator resolves all of them in the customer portal:
- Admin consent is still missing (→ Admin onboarding).
- The data processing agreement has not been signed yet (Contract tab).
- The trial or license has expired (Billing tab, → Trial, purchase, and cancellation).
- Your account is not part of the configured access group (Groups tab).
If it stays like this, write to us: .
Trial and license
How long can I test?
14 days, no credit card, with your entire organization. The clock starts with activation in the customer portal. → Trial, purchase, and cancellation
What does TeamsDashboard cost?
€4.25 per user per month plus VAT, all features included, cancel monthly. → Pricing
My trial has expired – are my settings gone?
No. Sign in to the customer portal and click Upgrade now under Billing. Groups, branding, and the Teams package are preserved.
Users
Why are some employees not shown?
Possible reasons:
- No active Teams license
- No first or last name stored in Azure AD
- Account disabled
Why do accounts appear that are not real users?
This happens with accounts holding bundle licenses (e.g. Business Premium) that include the Teams license. Solution: disable the Teams license for this account in the Microsoft 365 admin center. → Manage users
Can I show external guests?
Yes. Enable the “External” toggle in the toolbar.
Why are phone numbers missing?
They must be maintained in the Microsoft 365 admin center or Azure AD.
Status
Why does it say “Unknown” for some people?
The user has no presence status. This can happen with frontline licenses (F1/F3) or if the user has never opened Teams.
What does “Out of office” mean?
The user has enabled an out-of-office notice in Outlook.
Miscellaneous
Does it work on a smartphone?
Yes. The dashboard is fully responsive.
Can I customize the branding?
Yes, yourself and immediately: set title, accent colors, and logos in the customer portal under Branding. There you also find your branded dashboard link; in Microsoft Teams it is applied automatically through the Teams package. Full white labeling with your own brand is available as an enterprise option (→ Pricing).
Can I integrate the dashboard into Microsoft Teams?
Yes. TeamsDashboard supports integration as a Teams app with automatic single sign-on.
Do I use TeamsDashboard in Teams or in the browser?
Both — it is the same application. In Microsoft Teams it runs as an embedded app (sign-in happens automatically through Teams). In the browser you simply open your personal link; sign-in then runs through Microsoft. Your branding appears in both cases.